Shipping policy

At Tiny Casters, we aim to provide clear and reliable information regarding order processing, shipping, tracking, and delivery. Please review this Shipping Policy before completing your purchase.

ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or public holidays will begin processing on the following business day.

During periods of high demand, promotional events, or holidays, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Once an order has entered the fulfillment process, we may not be able to modify or cancel it.

SHIPPING DESTINATIONS

We ship to the countries and regions available during checkout.

Available shipping methods, costs, and estimated delivery times may vary depending on:

The delivery destination;
Product availability;
Package size and weight;
The selected shipping method;
Local carrier availability.

If your destination is not available at checkout, we are currently unable to ship to that location.

SHIPPING COSTS

Any applicable shipping charges are displayed at checkout before payment is completed.

Shipping may be offered free of charge for certain destinations, products, order values, or promotional periods. Any free-shipping offer will be clearly displayed on the website or during checkout.

Customers will never be charged an additional shipping fee by Tiny Casters after completing checkout unless they specifically request and approve a change to their original order or delivery method.

ESTIMATED DELIVERY TIMES

Estimated delivery times are displayed at checkout whenever available.

As a general guideline, delivery usually takes approximately:

Italy and European Union: 5–12 business days
United Kingdom: 6–12 business days
United States and Canada: 6–15 business days
Other international destinations: 7–20 business days

These estimates begin after the order has been processed and handed to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays, incorrect delivery information, high seasonal demand, or other circumstances outside our reasonable control.

Shopify recommends providing complete tracking information and ensuring that processing and transit times are reflected accurately in delivery estimates.

ORDER TRACKING

When your order has been shipped, you will receive a shipping confirmation email containing a tracking number or tracking link, whenever tracking is available.

Tracking information may require 24–72 hours to become active after the carrier receives the shipment.

Some international orders may be handled by more than one carrier. In these cases, the tracking page may display a local delivery carrier after the package enters the destination country.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when required.

Providing complete tracking information helps customers follow deliveries and reduces uncertainty regarding order status.

MULTIPLE PACKAGES

Products from the same order may occasionally be shipped separately because they are stored at different fulfillment locations or require different shipping methods.

When this occurs:

You will not be charged additional shipping fees;
Each package may have a separate tracking number;
Packages may arrive on different dates.

Receiving one package does not necessarily mean that the entire order has been delivered.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout, including:

Recipient’s full name;
Street name and number;
Apartment, unit, floor, or building details;
City and postal code;
Province, state, or region;
Country;
Valid telephone number.

Please review your information carefully before submitting your order.

Address-change requests must be sent to tinycasters@outlook.it as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Tiny Casters is not responsible for delivery problems caused by incomplete or incorrect information provided by the customer. However, we will make reasonable efforts to assist in resolving the issue.

FAILED DELIVERY AND UNCLAIMED PACKAGES

A delivery may fail when:

The address is incorrect or incomplete;
The recipient is unavailable;
The carrier cannot access the property;
The package is not collected from a pickup location;
The recipient refuses delivery.

Customers should follow the carrier’s instructions and promptly arrange redelivery or collection when necessary.

If a package is returned to us because it was unclaimed, refused, or addressed incorrectly, please contact us. We will review the situation and advise whether reshipment or a refund is available.

Additional shipping costs caused by an incorrect address, refusal, or failure to collect the package may be deducted from the refund or charged before reshipment, where permitted by applicable law.

DAMAGED PACKAGES OR INCORRECT ITEMS

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us at tinycasters@outlook.it as soon as possible and include:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the outer packaging and shipping label, when relevant.

We will review your request and provide an appropriate resolution, which may include a replacement, refund, or other remedy in accordance with applicable consumer law and our Refund Policy.

Do not dispose of the item or packaging until we have reviewed your request.

LOST OR MISSING ORDERS

If the tracking information shows no movement for an unusual period or your package has not arrived within the estimated delivery window, please contact us at tinycasters@outlook.it.

We may ask you to:

Confirm your shipping address;
Check with household members or neighbors;
Check any safe delivery location;
Contact the local carrier;
Allow a reasonable investigation period.

Where an order is confirmed as lost in transit, we will provide an appropriate remedy in accordance with applicable law, which may include a replacement or refund.

A tracking status marked as “delivered” does not automatically prevent us from reviewing a missing-delivery report. Each case will be assessed using the available tracking details, carrier information, proof of delivery, and information supplied by the customer.

CUSTOMS, DUTIES, AND IMPORT TAXES

International shipments may be subject to customs inspections, import duties, taxes, or handling fees imposed by the destination country.

Where these charges are not collected during checkout, they may be payable by the recipient directly to the local customs authority or delivery carrier. These charges are determined by local authorities and are not controlled by Tiny Casters.

Customers are responsible for understanding any import requirements that apply in their destination country. We will not intentionally declare an incorrect product value or describe merchandise inaccurately for customs purposes.

DELIVERY DELAYS

We make reasonable efforts to ensure orders are processed and shipped within the stated timeframes. However, delivery may be affected by events outside our control, including:

Customs processing;
Weather conditions;
Carrier service interruptions;
Transportation disruptions;
Public holidays;
Labor disputes;
Government restrictions;
Natural disasters;
Incorrect address information;
Unusually high order volumes.

If your order is significantly delayed, contact us and we will review the tracking information and assist you with the available options.

ORDER CANCELLATIONS

To request an order cancellation, contact us immediately at tinycasters@outlook.it.

Cancellation requests are not guaranteed. Once an order has been processed, fulfilled, or handed to the carrier, it can no longer be cancelled and must instead be handled according to our Refund Policy and applicable consumer rights.

If we cancel an order before shipment, the payment will be refunded to the original payment method.

RETURNS

Shipping an item back without first contacting us does not guarantee that the return will be accepted.

Before returning an item, review our Refund Policy and contact us at tinycasters@outlook.it to receive return instructions and the correct return destination.

Do not return products to the address shown on the original shipping label unless we expressly instruct you to do so.